Online Trophy Store - Shipping Australia Wide

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ALL ENGRAVING INCLUDED

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FAST DELIVERY (AUSTRALIA WIDE)

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SATISFACTION GUARANTEED

FAQs

  • On the product page from the drop-down menu select your item size and/or colour if listed.
  • Check the appropriate radio button with your selection of product add-ons.
  • Add your engraving/printing details.
  • Upload artwork/logo images.
  • Enter your required quantity and you will see an updated unit price.
  • Click ‘add to cart’ and you can continue to add more items to your shopping cart or go to the ‘cart’ page to check-out.
  • If you have an account with our store please choose this option on the payment screen. Alternatively, you can choose to pay by direct debit, VISA/Mastercard, or from your PayPal Account.

  • We will email you an artwork proof for approval to make sure there are no errors or changes that need to be made prior to engraving.

  • Your online payment is made via your PayPal account or PayPal’s credit card facility. PayPal is a secure portal that provides buyer protection.

  • We hold the utmost respect for your privacy and your information will never be shared with third parties.
  • The details of your order will only be discussed with contacts you nominate and consent to.
  • We will not use your information for any other purpose than for marketing our own products or contacting you with regards to your order.

  • Star Track is our preferred courier for all deliveries. Delivery amounts are calculated and displayed on the check out page for your selection.

  • Completion time depends on the content of your order. You will be advised of a completion date once you approve your artwork proof. Please advise of any deadline you have when placing your order.
The following is to used as a gauge only:
  • Standard trophies & medallions, 5-7 working days + delivery*
  • Corporate awards, 5-7 working days + delivery from artwork sign off.
  • Giftware unbranded, 3 days + delivery; with branding 5-7 days + delivery from artwork sign off.
During peak season (August/September, March) additional production days may be required. Please ensure you allow for this and place your order early.

  • Absolutely, everything we do is saved on file. This ensures duplicating and re-ordering is just as easy for you as it is for us.
  • By creating an account at the check-out you are able to login at anytime to review previous orders.

  • If you can provide us with a file with the wording you are wanting then yes, we can engrave in a foreign language. We are able to use PDF and word documents.

  • We are all humans so mistakes can happen. However, we do have a checking process that we follow systematically to ensure errors are fixed prior to delivery.
  • When you sign the artwork proof provided by us to you then you have committed to making sure that all errors have been picked up before engraving commences.
  • A replacement cost will be incurred by you if it is deemed your error and we will do all that we can to provide you with a like for like replacement withing a time frame you require.
  • Where we are deemed to be in error we will cover all replacement costs.

SUSANNA CUTCLIFFE

I would like to take this time to thank you all so much for the promptness that you fulfilled our order.
Thank you for your great customer service. I  and our Team are truly impressed with your services and customer service. We will definitely be returning customers for all of our awards.
Thank you again and I am sure that the students graduations will be memorable with tokens (medals) to take home.

ANDREW CAVALLO

Just wanted to say how pleased we were with the trophies you organised for us last week. The whole event was a huge success with staff and the trophies were a major talking point. They looked really, really great.
Thanks so much for your help and advice, and for turning them around so quickly.

JACK BRADLEY

I Just wanted to say THANK YOU very much for the great job you guys did in making the trophies in such a quick time, getting them delivered to QLD in plenty of time, and just the quality finish.
I will DEFINITELY be doing business with you in the future