FAQs

• On the product page from the drop-down menu select your item size and/or colour if listed.
• Check the appropriate radio button with your selection of product add-ons.
• Add your engraving/printing details.
• Upload artwork/logo images.
• Enter your required quantity and you will see an updated unit price.
• Click ‘add to cart’ and you can continue to add more items to your shopping cart or go to the ‘cart’ page to check-out.
• If you have an account with our store please choose this option on the payment screen. Alternatively, you can choose to pay by direct debit, VISA/Mastercard, or from your PayPal Account.

• We will email you an artwork proof for approval to make sure there are no errors or changes that need to be made prior to engraving.

• You can contact us via email at [email protected] or request a call back by filling in the form on our contact us page.

• Your online payment is made via your PayPal account or PayPal’s credit card facility. PayPal is a secure portal that provides buyer protection.

• We hold the utmost respect for your privacy and your information will never be shared with third parties.
• The details of your order will only be discussed with contacts you nominate and consent to.
• We will not use your information for any other purpose than for marketing our own products or contacting you with regards to your order.

• Star Track is our preferred courier for all deliveries. Delivery amounts are calculated and displayed on the check out page for your selection.

• Completion time depends on the content of your order. You will be advised of a completion date once you approve your artwork proof. Please advise of any deadline you have when placing your order.

The following is to used as a gauge only:

• Standard trophies & medallions, 5-7 working days + delivery*
• Corporate awards, 5-7 working days + delivery from artwork sign off.
• Giftware unbranded, 3 days + delivery; with branding 5-7 days + delivery from artwork sign off.

During peak season (August/September, March) additional production days may be required. Please ensure you allow for this and place your order early.

• Absolutely, everything we do is saved on file. This ensures duplicating and re-ordering is just as easy for you as it is for us.
• By creating an account at the check-out you are able to login at anytime to review previous orders.

• If you can provide us with a file with the wording you are wanting then yes, we can engrave in a foreign language. We are able to use PDF and word documents.

• We are all humans so mistakes can happen. However, we do have a checking process that we follow systematically to ensure errors are fixed prior to delivery.
• When you sign the artwork proof provided by us to you then you have committed to making sure that all errors have been picked up before engraving commences.
• A replacement cost will be incurred by you if it is deemed your error and we will do all that we can to provide you with a like for like replacement withing a time frame you require.
• Where we are deemed to be in error we will cover all replacement costs.