Below is a list of commonly asked questions. Click on a question to view our response.
How do I place an order?
- On the product page from the drop-down menu select your item size and/or colour if listed.
- Check the appropriate radio button with your selection of product add-ons.
- Add your engraving/printing details.
- Upload artwork/logo images.
- Enter your required quantity and you will see an updated unit price.
- Click ‘add to cart’ and you can continue to add more items to your shopping cart or go to the ‘cart’ page to check-out.
- If you have an account with our store please choose this option on the payment screen. Alternatively, you can choose to pay by direct debit, VISA/Mastercard, or from your PayPal Account.
Will I see an Artwork Proof for my awards?
- We will email you an artwork proof for approval to make sure there are no errors or changes that need to be made prior to engraving.
How do I contact you?
- You can contact us via email at [email protected] or request a call back by filling in the form on our contact us page.
How do I pay for my order?
- Your online payment is made via your PayPal account or PayPal’s credit card facility. PayPal is a secure portal that provides buyer protection.
Are my details confidential?
- We hold the utmost respect for your privacy and your information will never be shared with third parties.
- The details of your order will only be discussed with contacts you nominate and consent to.
- We will not use your information for any other purpose than for marketing our own products or contacting you with regards to your order.
What courier do you use for delivery?
- Star Track is our preferred courier for all deliveries. Delivery amounts are calculated and displayed on the check out page for your selection.
When will my order be ready?
- Completion time depends on the content of your order. You will be advised of a completion date once you approve your artwork proof. Please advise of any deadline you have when placing your order.
The following is to used as a gauge only:
- Standard trophies & medallions, 5-7 working days + delivery*
- Corporate awards, 5-7 working days + delivery from artwork sign off.
- Giftware unbranded, 3 days + delivery; with branding 5-7 days + delivery from artwork sign off.
During peak season (August/September, March) additional production days may be required. Please ensure you allow for this and place your order early.
I need a repeat of my previous order, do you keep that information?
- Absolutely, everything we do is saved on file. This ensures duplicating and re-ordering is just as easy for you as it is for us.
- By creating an account at the check-out you are able to login at anytime to review previous orders.
Can you engrave in a foreign language?
- If you can provide us with a file with the wording you are wanting then yes, we can engrave in a foreign language. We are able to use PDF and word documents.
What happens if my order is incorrect when it arrives?
- We are all humans so mistakes can happen. However, we do have a checking process that we follow systematically to ensure errors are fixed prior to delivery.
- When you sign the artwork proof provided by us to you then you have committed to making sure that all errors have been picked up before engraving commences.
- A replacement cost will be incurred by you if it is deemed your error and we will do all that we can to provide you with a like for like replacement withing a time frame you require.
- Where we are deemed to be in error we will cover all replacement costs.
Product categories
- Awards>Budget Cups
- Awards>Budget Cups|Sports / Activities>Go Kart
- Awards>Budget Cups|Sports / Activities>Martial Arts
- Awards>Budget Cups|Sports / Activities>Tennis
- Awards>Glass Awards
- Awards>Logo Cups|Sports / Activities>Achievement
- Awards>Medals>Glass & Crystal|Sports / Activities>Achievement
- Awards>Medals>Insert Medals>25mm Insert
- Awards>Medals>Insert Medals>50mm Insert
- Awards>Medals>Insert Medals>Activity Inserts|Sports / Activities>Basketball
- Awards>Medals>Insert Medals>Activity Inserts|Sports / Activities>Hockey
- Awards>Medals>Insert Medals>Activity Inserts|Sports / Activities>Tennis
- Awards>Metal Cups
- Awards>Perpetuals
- Awards>Perpetuals|Sports / Activities>Motorsport
- Awards>Plaques>Budget Plaque Awards
- Awards>Plaques>Budget Plaque Awards|Sports / Activities>Achievement
- Awards>Poster Trophies|Awards>Perpetuals
- Awards>Poster Trophies|Awards>Perpetuals|Sports / Activities>Motorsport
- Awards>Poster Trophies|Sports / Activities>Surfing
- Awards>Presentation Cups
- Awards>Presentation Cups|Sports / Activities>Motorcross
- Awards>Presentation Cups|Trophy Parts>Cups>Assembled
- Awards>Prestige Cups
- Awards>Prestige Cups|Awards>Metal Cups
- Awards>Shields>Shield Awards
- Awards>Timber Trophies|Awards>Perpetuals
- Awards>Wood Awards
- Corporate Awards
- Corporate>Achievement
- Corporate>Achievement|Sports / Activities>Achievement
- Corporate>Acrylic
- Corporate>Art Glass
- Corporate>Crystal
- Corporate>Glass
- Corporate>Glass & Metal
- Corporate>Phoenix Crystal
- Cups
- Engraving>Custom Awards>Varsity
- Engraving>Custom Awards>Varsity|Awards>Medals>Varsity
- Engraving>Sublimation>Promotional>Keychains & Tags|Gift Items>Keychains
- Fitness
- Gift Items>Bamboo
- Gift Items>Drinkware
- Gift Items>Engravable Leatherette
- Gift Items>Engravable Leatherette|Gift Items>Barware
- Gift Items>Engravable Leatherette|Gift Items>Barware|Gift Items>Keychains
- Gift Items>Engravable Leatherette|Gift Items>Flasks
- Gift Items>Engravable Leatherette|Gift Items>Keychains
- Gift Items>Engravable Leatherette|Trophy Parts>Medal Boxes
- Gift Items>Flasks
- Gift Items>Gift Boxes
- Gift Items>Glassware
- Gift Items>Keychains
- Gift Items>Keychains|Gift Items>Barware
- Gift Items>Keychains|Gift Items>Engravable Leatherette
- Gift Items>Mugs
- Gift Items>Pen Sets
- Gift Items>Promotional|Gift Items>Barware
- Gift Items>Promotional|Gift Items>Keychains
- Giftware
- Ice Hockey
- Lacrosse
- Medals & Cases
- Perpetuals
- Plaques
- Resin Awards
- Rosettes and Ribbons
- Snow Sports
- Sports / Activities> Martial Arts
- Sports / Activities>Academic
- Sports / Activities>Academic|Awards>Medals>Various
- Sports / Activities>Academic|Awards>Plaques>Cosmos Super Plaques
- Sports / Activities>Achievement
- Sports / Activities>Achievement|Awards>Glass Awards
- Sports / Activities>Achievement|Awards>Medals>Varsity
- Sports / Activities>Achievement|Awards>Plaques>Cosmos Super Plaques
- Sports / Activities>Achievement|Awards>Presentation Cups
- Sports / Activities>Achievement|Awards>Timber Trophies
- Sports / Activities>Achievement|Awards>Timber Trophies|Sports / Activities>Lifesaving
- Sports / Activities>Achievement|Corporate>Achievement
- Sports / Activities>Achievement|Sports / Activities>Novelty
- Sports / Activities>Achievement|Sports / Activities>Surfing
- Sports / Activities>Athletics
- Sports / Activities>Athletics|Awards>Medals>Varsity
- Sports / Activities>Athletics|Awards>Plaques>Cosmos Super Plaques
- Sports / Activities>Athletics|Awards>Plaques>Varsity Plaques
- Sports / Activities>Aussie Rules
- Sports / Activities>Aussie Rules|Awards>Medals>Varsity
- Sports / Activities>Aussie Rules|Awards>Plaques>Cosmos Super Plaques
- Sports / Activities>Aussie Rules|Awards>Plaques>Varsity Plaques
- Sports / Activities>Aussie Rules|Awards>Timber Trophies
- Sports / Activities>Badminton
- Sports / Activities>Badminton|Awards>Plaques>Cosmos Super Plaques
- Sports / Activities>Baseball / Softball|Awards>Plaques>Cosmos Super Plaques
- Sports / Activities>Basketball
- Sports / Activities>Basketball|Awards>Medals>Varsity
- Sports / Activities>Basketball|Awards>Plaques>Cosmos Super Plaques
- Sports / Activities>Basketball|Awards>Plaques>Varsity Plaques
- Sports / Activities>BMX
- Sports / Activities>BMX|Awards>Plaques>Cosmos Super Plaques
- Sports / Activities>BMX|Awards>Timber Trophies
- Sports / Activities>Bowls
- Sports / Activities>Bowls|Awards>Plaques>Cosmos Super Plaques
- Sports / Activities>Bowls|Awards>Timber Trophies
- Sports / Activities>Boxing
- Sports / Activities>Cards
- Sports / Activities>Cards|Awards>Plaques>Cosmos Super Plaques
- Sports / Activities>Cheerleading
- Sports / Activities>Chess
- Sports / Activities>Chess|Awards>Plaques>Cosmos Super Plaques
- Sports / Activities>Cooking
- Sports / Activities>Cooking|Awards>Plaques>Cosmos Super Plaques
- Sports / Activities>Cricket
- Sports / Activities>Cricket|Awards>Medals>Varsity
- Sports / Activities>Cricket|Awards>Plaques>Cosmos Super Plaques
- Sports / Activities>Cricket|Awards>Plaques>Varsity Plaques
- Sports / Activities>Cycling
- Sports / Activities>Dance
- Sports / Activities>Dance|Awards>Budget Cups
- Sports / Activities>Dance|Awards>Logo Cups
- Sports / Activities>Dance|Awards>Medals>Varsity
- Sports / Activities>Dance|Awards>Plaques>Cosmos Super Plaques
- Sports / Activities>Dance|Awards>Plaques>Varsity Plaques
- Sports / Activities>Dance|Sports / Activities>Achievement
- Sports / Activities>Darts
- Sports / Activities>Darts|Awards>Plaques>Cosmos Super Plaques
- Sports / Activities>Darts|Awards>Timber Trophies
- Sports / Activities>Drama
- Sports / Activities>Fishing
- Sports / Activities>Fishing|Awards>Plaques>Cosmos Super Plaques
- Sports / Activities>Football
- Sports / Activities>Football|Awards>Medals>Varsity
- Sports / Activities>Football|Awards>Plaques>Cosmos Super Plaques
- Sports / Activities>Football|Awards>Plaques>Varsity Plaques
- Sports / Activities>Football|Awards>Timber Trophies
- Sports / Activities>Football|Sports / Activities>Netball|Awards>Ball Display
- Sports / Activities>Football|Sports / Activities>Rugby League / Union|Sports / Activities>Aussie Rules
- Sports / Activities>Football|Sports / Activities>Rugby League / Union|Sports / Activities>Aussie Rules|Sports / Activities>Various|Sports / Activities>Netball
- Sports / Activities>Go Kart
- Sports / Activities>Go Kart|Awards>Plaques>Cosmos Super Plaques
- Sports / Activities>Go Kart|Awards>Timber Trophies
- Sports / Activities>Golf
- Sports / Activities>Golf|Awards>Plaques>Cosmos Super Plaques
- Sports / Activities>Gridiron
- Sports / Activities>Gridiron|Awards>Plaques>Cosmos Super Plaques
- Sports / Activities>Gymnastics
- Sports / Activities>Gymnastics|Awards>Medals>Varsity
- Sports / Activities>Gymnastics|Awards>Plaques>Varsity Plaques
- Sports / Activities>Hockey
- Sports / Activities>Hockey|Awards>Plaques>Cosmos Super Plaques
- Sports / Activities>Horse
- Sports / Activities>Horse|Awards>Plaques>Cosmos Super Plaques
- Sports / Activities>Horse|Awards>Timber Trophies
- Sports / Activities>Ice Hockey
- Sports / Activities>Lacrosse
- Sports / Activities>Lacrosse|Awards>Plaques>Cosmos Super Plaques
- Sports / Activities>Lacrosse|Awards>Timber Trophies
- Sports / Activities>Martial Arts
- Sports / Activities>Martial Arts|Awards>Plaques>Cosmos Super Plaques
- Sports / Activities>Martial Arts|Awards>Poster Trophies
- Sports / Activities>Martial Arts|Awards>Timber Trophies
- Sports / Activities>Martial Arts|Sports / Activities>Achievement
- Sports / Activities>Motorcross
- Sports / Activities>Motorsport
- Sports / Activities>Motorsport|Awards>Plaques>Cosmos Super Plaques
- Sports / Activities>Motorsport|Awards>Timber Trophies
- Sports / Activities>Music
- Sports / Activities>Music|Awards>Plaques>Cosmos Super Plaques
- Sports / Activities>Netball
- Sports / Activities>Netball|Awards>Medals>Varsity
- Sports / Activities>Netball|Awards>Plaques>Cosmos Super Plaques
- Sports / Activities>Netball|Awards>Plaques>Varsity Plaques
- Sports / Activities>Netball|Awards>Timber Trophies
- Sports / Activities>Novelty
- Sports / Activities>Novelty|Awards>Plaques>Cosmos Super Plaques
- Sports / Activities>Novelty|Corporate>Achievement
- Sports / Activities>Novelty|Sports / Activities>Various
- Sports / Activities>Novelty|Sports / Activities>Various|Corporate>Achievement
- Sports / Activities>Novelty|Sports / Activities>Various|Sports / Activities>Academic|Sports / Activities>Quiz
- Sports / Activities>Personal Fitness
- Sports / Activities>Personal Fitness|Awards>Plaques>Cosmos Super Plaques
- Sports / Activities>Personal Fitness|Sports / Activities>Various
- Sports / Activities>Pets
- Sports / Activities>Pigeon
- Sports / Activities>Pool / Snooker
- Sports / Activities>Pool / Snooker|Awards>Plaques>Cosmos Super Plaques
- Sports / Activities>Pool / Snooker|Awards>Timber Trophies
- Sports / Activities>Quiz|Awards>Plaques>Cosmos Super Plaques
- Sports / Activities>Rugby League / Union
- Sports / Activities>Rugby League / Union|Awards>Medals>Varsity
- Sports / Activities>Rugby League / Union|Awards>Plaques>Cosmos Super Plaques
- Sports / Activities>Rugby League / Union|Awards>Plaques>Varsity Plaques
- Sports / Activities>Rugby League / Union|Awards>Timber Trophies
- Sports / Activities>Sailing
- Sports / Activities>Sailing|Awards>Plaques>Cosmos Super Plaques
- Sports / Activities>Snow Sports
- Sports / Activities>Swim
- Sports / Activities>Swim|Awards>Medals>Varsity
- Sports / Activities>Swim|Awards>Plaques>Cosmos Super Plaques
- Sports / Activities>Swim|Awards>Plaques>Varsity Plaques
- Sports / Activities>Table Tennis
- Sports / Activities>Tennis
- Sports / Activities>Tennis|Awards>Medals>Varsity
- Sports / Activities>Tennis|Awards>Plaques>Cosmos Super Plaques
- Sports / Activities>Tennis|Awards>Plaques>Varsity Plaques
- Sports / Activities>Tennis|Awards>Timber Trophies
- Sports / Activities>Tenpin
- Sports / Activities>Tenpin|Awards>Plaques>Cosmos Super Plaques
- Sports / Activities>Tenpin|Awards>Timber Trophies
- Sports / Activities>Volleyball
- Sports / Activities>Volleyball|Awards>Plaques>Cosmos Super Plaques
- Sports / Activities>Volleyball|Awards>Timber Trophies
- Sports / Activities>Water Polo
- Tray Boxes + Stands
- Trays
- Trophies - Sports & General
- Trophy Parts>Glass Awards
- Trophy Parts>Medal Boxes
- Trophy Parts>Plaque Accessories
- Trophy Parts>Shields|Awards>Shields>Timber Shields
Information:
- No categories